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Home > Trainers > Simon Glass
Simon Glass - CV
Skills Summary | Certifications | Career History | Education | Personal Details | Printer Friendly Version
Skills Summary
Simon is a courseware designer and trainer with a background of ten years in working with customer relationship management (CRM) software, as well as banking, logistics and help desk projects.
As a certified trainer, Simon's I.T. training background ranges from teaching unskilled I.T. staff through to boardroom level presentations.
Certifications
Institute of IT Training - TAP represents the leading certification programme for those training professionals working primarily in the classroom or in one-to-one environments.
Career History
| From June 2002 |
Joined SkillAdvance LLC., offering offering training course planning, development and customisation. |
| Jan '02 - Jun '03 |
Senior Technical Trainer/Training Developer; Super Image LLC.
Training projects for:
— Railtrack:
- Analysis and definition of learning objectives for intranet based application
- Instructional design and content of learning materials for 600 users
( Rail Track staff, train operating companies and railway contractors )
- Design of HTML Help application using RoboHelp
- Training delivery to user groups and one to one coaching
— British Telecom:
- Project management and delivery of UK / NI multi-site Logistics and CRM training roll-out.
(400 users across 9 regional depots
- Training system development
- Training design and development of materials including: scripts, exercises, presentations
— L!BERATA (Deloitte Touche subsidiary)
- Developing Visual Basic for Applications training solution including
course design, production of manuals, exercises and classroom delivery
- Training needs analysis and course design for Windows XP upgrade courses
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| 2001 - 2002 |
Senior Training Consultant; Barclays Asset Finance
Designing and delivering classroom training for Visual Basic, Delphi, Javascript, Access and Excel VBA.
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| 1998 - 2000 |
Senior Training Consultant; Home Office (Immigration and Asylum)
Management of all training requirements for a multi-site rollout of Document Management and Workflow systems to immigration officers. This included:
- Undertaking and coordinating training needs analysis
- Promoting adoption of new business processes and technology
- Designing and developing online training and business process training for bespoke document management and workflow system
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| 1997- 1998 |
Training Designer/Trainer; Lord Chancellors Department
Design and development of learning materials for a multi-site Oracle based Case Management system with an audience of 2,000 users. Features of the design were:
- Participant Guides, containing hands-on exercises
- Creation of a training environment for hands-on practice.
- "Train the Trainer" classes
- in the training of other trainers and was a floorwalker.
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| 1990 - 1996 |
Sundry training positions |
Education
Dec 1998 - TAP Certification
Jan 1995 - Microsoft Certified Trainer
Jun 1978 - BSc Physics and Electronic Engineering (Manchester University)
Personal Details
Nationality - British
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